Legal terms behind account and wallet access
Our Legal position is simple: access depends on local law, and the rules shown to you apply to the account details you submit. Before account access, we may require phone verification so the account holder and wallet activity can be matched. Payment records may show DANA,
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OVO, GoPay, QRIS, bank transfer or virtual account references, and you should keep those records for any policy request. When a payment status needs checking, send the receipt reference through the account support path rather than opening duplicate requests. You can reach the policy page from
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the footer on a mobile browser or desktop browser, including when you are in Bandung. We may restrict or pause access where local law permits, where account details cannot be checked, or where a request conflicts with these terms.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.