How Wallet Records Support Privacy
This Privacy Policy covers details collected when you create an account, complete phone verification, sign in, contact support or use a wallet route. For DANA, OVO, GoPay and QRIS, we may retain the transaction reference, amount, status and time needed to match your account activity; we
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do not need your wallet password to check a receipt. Bank transfer and virtual account records can include the receiving bank label, such as BCA, BRI, Mandiri or BNI, together with reconciliation details. We use these records to prevent account confusion, investigate a stalled status and
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meet applicable legal duties. We do not describe access as available everywhere: eligibility depends on local law, and our handling applies where local law permits. The current policy governs the data purpose, retention approach and request path described on this page.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.